Frequently Asked Questions

Once your item(s) have arrived with us, on an average turnaround we aim to complete your work within 4–5 working days. During our intensive service there may be slight delays if we need to go over anything, but we will try our best to keep you informed.

During your service booking you'll be quoted for our labour, which is a fixed cost. We'll then identify what is causing the issue and, if parts are required, we will send a formal quotation for your approval before proceeding with any work.

We're currently based in North-West London, so you're welcome to bring your item(s) directly to us. When that isn't possible we can arrange a courier service to collect from anywhere in the UK mainland for an additional cost.

If we're using a third-party courier service, your item(s) would need to be packaged in a box. If you aren't able to source suitable packaging, please reach out to us and we'll see what boxes we can supply — there will be an additional cost, mainly to get the box to you.

We offer a very wide range of spares & accessories. If we don't have the product listed, please email us at support@buggypitstop.co.uk and we'll do our best to source the correct part or accessory you require.

Yes, we currently offer express repairs. If you can bring your pushchair to us, we will aim to complete the repair while you wait (parts availability depending). For home collections, we will aim to complete the repair and dispatch it the same day it arrives (courier times & parts availability depending).

During checkout you can select your required shipping option depending on your needs. All orders placed before 13:00 on any working day, where the item is in stock, will be dispatched the same day.

Our standard options don't include international shipping, but if you send us an email we can see whether we're able to assist.

It depends on the shipping option you select. Some options let you instruct the delivery service to leave your order in a safe place or with a neighbour, which can be requested through the notification emails you receive from the delivery service.

Once you've received your order, if it doesn't meet your requirements you're able to post the item back to us at your own cost to our service centre. When posting it back, please notify us and include your order number and reason for return inside the package.